Frequently Asked Questions
Check out our FAQs — your question might already be answered!
Still have questions? Contact our customer service team.
What should I do if my pet refuses to use a new product?
It may take some time for pets to get used to new products. We recommend introducing the new item gradually alongside their familiar items. This can help them adjust more comfortably to the change.
How do I choose the right size for my pet?
Each product page includes a detailed size guide. We recommend measuring your pet according to the instructions provided and comparing with our size chart to ensure the best fit.
What is your return policy?
We want you and your pet to be completely satisfied with your purchase. If you're not happy with your order, you can return unused items within 10 days of delivery for a full refund or exchange.
Do you offer international shipping?
Currently, we ship within the United States. We're working on expanding our shipping options to serve pet owners worldwide. Stay tuned for updates!
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package's journey to your doorstep.
Are your products safe for all pets?
We carefully select products that meet high safety standards. However, every pet is unique, so we recommend checking product descriptions and consulting with your veterinarian if you have specific concerns about your pet's needs.